Company
Every outsourced call, done to the client's standard.
We build Orian for the three people on every outsourced call: the client, the contact centre and the agent.
Vision
Every outsourced conversation is handled to the client's standard, can be proven, and is done by an agent who wants to stay.
Mission
Give every agent the support of the best agent on the floor, and take away the typing after the call. Give both sides of the contract proof they trust, without us ever handling a call.
01The shift
Three parties. One standard.
The contact centre · today
Runs a different QA process, scorecard and script for every client.
With Orian
Runs one quality and compliance standard across all of them.
The client · today
Sees a small sample of scored calls and a monthly deck.
With Orian
Sees signed results from every eligible call.
The agent · today
Recalls scripts mid-call, retypes notes afterwards and faces hostile callers alone.
With Orian
Gets help on every call and has nothing to retype.
02Our north star
We measure one thing: verified good calls.
Calls that pass the client's QA form and every required compliance check, counted across every eligible call.
Why not time saved?
On FTE or hourly contracts, shorter calls cut the provider's revenue. Verified good calls matter under every contract, and can only be counted when every call is scored.
03Why now
Three shifts, all at once.
- 01
AI assistance works
A study of 5,172 support agents found 15% more issues resolved per hour, with the biggest gains for newer agents (Quarterly Journal of Economics, 2025).
- 02
The calls that stay human are the hard ones
Bots take the routine calls. Collections, claims and healthcare billing stay with people.
- 03
Speech AI runs on an ordinary PC
Accurate recognition no longer needs the cloud, so audio can stay on the floor.
04Clear lines
What Orian is not.
Not a dialer or contact-centre platform
It works on top of whatever you already use.
Not an AI agent that talks to customers
It helps people on the calls that stay human.
Not surveillance
No screen recording, keystroke logging or webcam.
Not a cloud transcription service
Audio is processed on the PC or your own server, and never stored.
Not a voiceprint system
Speakers are told apart by audio channel, not by voice.
05The name
Three stars in a line.
Orion's belt is the easiest pattern in the night sky to find: three stars in a line. Find it, and the rest of the sky falls into place.
The client, the contact centre and the agent, lined up on one standard. That is the job, and the three dots in our mark are that belt.
One standard on every call. Proof for every client.
Bring your QA form. We'll show Orian on a live call, then plan a free 30-day pilot if it fits.