Pricing
One price per agent. No meter.
Per agent, per month, in US dollars. No per-minute or per-call charges.
Prices in USD. No seat minimum. No per-minute charges.
Assist
For the floor: guidance, wrap-ups and QA.
- Live guidance and answer cards
- Wrap-up and CRM auto-fill
- Masking before anything is stored
- Agents see scores first, disputes, abuse shield
- Auto-QA on every eligible call
- All three industry packs
- Live floor, fleet and dashboards
- Salesforce, HubSpot, Zendesk, ServiceNow, Dynamics 365
Pro
Adds the client view: proof you can share.
- Everything in Assist
- Client Portal with signed reports
- Shared evidence, client SSO, co-branding
- Calibration sessions and whisper coaching
- Pilot impact dashboard and scheduled reports
- Every connector, including contact-centre platforms and knowledge bases
Enterprise
For large or multi-site operations.
- Everything in Pro
- High-availability deployment
- On-prem model server support
- Data residency per programme
- Custom industry packs
- Source-code escrow option
- A named support team
Free 30-day pilot · $0
Up to 25 seats with every Pro feature. Success measures agreed up front, and a dashboard comparing seats with and without Orian.
01Compare plans
Every plan runs the floor. Pro adds the client view.
On the agent's desk
Quality and operations
The client relationship
Connectors
Deployment and support
Beyond human seats
02ROI by contract type
Your return depends on how your client pays you.
On FTE or hourly contracts, shorter calls cut your revenue, so we don't count handle time there. Pick your contract type and use your own numbers.
How your client pays you
Plan
Estimated monthly value
$21,017
against $11,700 a month for 300 seats on Assist
- QA capacity$5,400
Every eligible call auto-scored; one analyst per 50 agents instead of 25
- After-call work$13,125
30s saved on 60 calls a day frees 6.3% of capacity
- Lower attrition$1,200
10% fewer of 96 leavers a year
- Faster ramp$1,292
1 fewer week of wages per new hire before full output
- Orian subscription$11,700
Not included: renewals, compliance penalties avoided, or better outcomes such as collection rates.
Illustrative estimate. Your pilot measures the real numbers.
03Billing
You pay for agents on live calls. Nothing else.
How seats are counted
Billed on peak
The most agents assigned at once in the month. Leavers never count twice.
One seat per agent
Even when they work across several programmes.
Everyone else is free
Supervisors, QA, admins, client viewers, and trainees until their first live call.
Never cut off mid-call
Going over your seat count never stops a call. Up to 10% over is settled later.
Lost a client?
Monthly plans adjust next month. Annual seats can move to other programmes.
Ways to buy
Monthly
No minimum, no lock-in.
Annual
About 15% off: Assist $33, Pro $50.
Concurrent seats
For 24×7 shifts. Priced on peak simultaneous agents, about 1.5× a named seat.
Flex seats
Daily seats for seasonal peaks, settled monthly.
Terms
- No setup fee for standard installs
- Prices change only at renewal, with 60 days' notice
- 24×7 support for critical issues on every paid plan
- Licence checks never stop a call
- Full data export and signed deletion when you leave
Outside our invoice
The full cost, up front.
Orian runs in your environment, so a few costs are billed by your own providers.
AI usage on your own account
About $5–16 per agent a month at 60 calls a day, billed by your provider
A server or cloud account for Orian Control
Usually one virtual machine. A sizing guide is included
Speech recognition
$0. It runs on the agent's PC
04FAQ
Pricing questions.
So your costs stay flat as call volume grows, and nobody has to ration usage. Speech runs on the agent's PC, so there is no per-minute speech bill to pass on.
One standard on every call. Proof for every client.
Bring your QA form. We'll show Orian on a live call, then plan a free 30-day pilot if it fits.