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How it works

From the first ring to a signed report.

Orian follows the call on the agent's PC. It guides, writes the wrap-up, scores the call and reports to your client. Here is each step.

01The life of a call

Nine steps. Zero retyping.

Sensitive work happens on the agent's PC. Anything that leaves it is masked. Anything a client sees, you approved.

  1. Agent's PC

    1

    Listen

    The microphone is the agent, the softphone is the customer. No telephony changes.

  2. Agent's PC

    2

    Transcribe

    Speech is recognised on the PC itself. Audio is never saved.

  3. Agent's PC

    3

    Mask

    Card, bank, ID and date-of-birth numbers are masked before anything is stored.

  4. Agent's PC

    4

    Follow

    Orian tracks the script step, any disclosure due, and what the customer is asking.

  5. PC + your AI account

    5

    Guide

    An approved answer appears, typically in under a second.

  6. Agent's PC

    6

    Wrap up

    At hang-up, the notes and CRM fields arrive as a draft. One key confirms.

  7. Your environment

    7

    Save

    Confirmed notes go to the client's CRM, with retries if the network drops.

  8. Your environment

    8

    Score

    The call is scored on the client's form. The agent sees it first.

  9. Client Portal

    9

    Report

    Signed results appear in the Client Portal for programmes you share.

02See it live

Three sample calls. Pick one.

A collections call, an auto claim and a patient billing question. Pick one and watch.

On the line

On call · Collections · US

00:02

Steps

  1. Greeting
  2. Identity verified
  3. Mini-Miranda
  4. Payment arrangement
  5. Close
Quiet until it can help
Customer · Listening

03Architecture

Your data stays in your environment.

Agent's PC

Orian Desk

Audio stays here, never stored
Speech recognised on the PC
Masked before anything leaves
Masked text only

Your environment

Orian Control

Playbooks, QA and reports
AI gateway, holding your keys
Connectors to client systems
What you approve

Out to

Where results go

Client CRMs: confirmed wrap-ups
Client Portal: what you share
Your AI account: masked text only
Orian, the vendor: no access to your calls, transcripts or scores. Telemetry carries no content.

On your servers

One virtual machine, even fully offline. High availability for larger floors.

In your cloud account

Your AWS, Azure or Google Cloud account. Your keys, your region.

One per client, if needed

Run a separate Orian Control for a client whose contract requires it.

04Rollout

Live in a day, once the groundwork is done.

No telephony project and no new hardware.

01

Install

IT pushes one signed installer silently through Intune, SCCM or Group Policy.

02

Connect

Each PC joins your Orian Control and is checked for the right mode.

03

Import

Your QA lead imports the client's form and script and reviews the draft playbook.

04

Go live

Confirm the consent notice, assign teams and take the first call.

The groundwork

  • Your client's written approval for the programme
  • A consent notice that covers AI analysis
  • A server or cloud account for Orian Control
  • Managed Windows PCs or virtual desktops
  • An AI account of your own, or a model on your servers

05Readiness tiers

Runs on the PCs you already have.

Orian tests each PC under real load and picks a mode. If the PC gets busy, it steps down, and back up when it recovers.

FullEverything runs on the PCStrong PCs
StandardLive help on the PC, AI wording from your accountEveryday 4-core, 8 GB PCs
LiteA lighter speech model, same answer cardsLow memory or a slow CPU
Thin clientSpeech handled on your own serverVery old PCs and thin clients
OffOrian stands down and the team lead is toldBelow the minimum

One standard on every call. Proof for every client.

Bring your QA form. We'll show Orian on a live call, then plan a free 30-day pilot if it fits.

Book a demoSee pricing