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Collections & receivables

Collect more, with every disclosure delivered.

Orian keeps every required disclosure on track during the call, keeps card numbers off the record, and shows your client that every step was followed.

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Designed aroundReg FFDCPATCPAPCI DSS

01A live collections call

One call, first ring to signed wrap-up.

A sample collections call with Maya, start to finish.

On the line

On call · Collections · US

00:02

Steps

  1. Greeting
  2. Identity verified
  3. Mini-Miranda
  4. Payment arrangement
  5. Close
Quiet until it can help
Customer · Listening

Sample call · Harbor Recovery · Collections · US

02The hard part

What makes collections calls so hard to get right.

01

One missed sentence is a liability

A skipped mini-Miranda or a careless phrase can become a complaint or a lawsuit.

02

Hardship calls are the hard calls

Customers in distress need the right option first time. New agents freeze.

03

Payments put card data on the line

Card numbers read aloud end up in notes and transcripts unless something stops them.

03Moments that matter

Every call, on the record.

Each prompt comes from a playbook your QA team approves.

  1. 01

    When

    Right-party verified

    Orian shows

    Mini-Miranda due: shown word for word until delivered

  2. 02

    When

    Customer mentions job loss

    Orian shows

    Hardship policy card with the client-approved options

  3. 03

    When

    Customer starts reading a card

    Orian shows

    Route-out: pause and transfer to the secure IVR

  4. 04

    When

    Agent says a prohibited phrase

    Orian shows

    Flagged to QA and the team lead straight away

04The collections pack

Ready on day one, tuned to your client.

Steps, answers, phrases and fields for this work, ready to go. Add your client's QA form and script on top.

  • Mini-Miranda and validation-notice cues
  • Banned phrases and implied threats
  • Hardship and dispute handling
  • Payment step with strict masking
  • Call-frequency limits
  • Promise-to-pay fields

Wrap-up fields drafted at hang-up

DispositionPromise amountPromise dateHardship reasonDispute flagPayment channel
Salesforce · Case 5003Q00001xJ
Drafted by Orian

Call summary

Disposition
Plan
Hardship
Mini-Miranda
Payment

Agent confirms with Enter

Draft ready to confirm

Sample data. Low-confidence fields are flagged for the agent to check.

05Proof for your client

What your client gets to see.

Every eligible call is scored on your client's own form. Signed results go to the Client Portal for programmes you share.

Disclosures

Every required disclosure tracked on every eligible call

Card data

Masked on sight, with a prompt to move to the secure line

Wrap-up

Promise-to-pay fields drafted at hang-up

Sample call score on this programme: 96 / 100, verified good call. The agent sees it first and can dispute any line.

How data is protected

06One standard, every client

Most floors run several programmes. Orian runs them all.

Insurance claims & servicing

Faster first notice of loss. Fewer missed notices.

Healthcare revenue cycle & payer

Clear billing calls. Minimum necessary, every time.

UK financial services

Vulnerability cues, affordability and complaint handling.

Banking & cards

Disputes, fraud claims and card servicing.

Telecom & utilities

Retention, billing and vulnerable customers.

Any QA form

Import any form and script. Scored from day one.

See it on a collections call, with your own QA form.

Bring your QA form. We'll show Orian on a live call, then plan a free 30-day pilot if it fits.

Book a demoSee pricing