Product
Three parts. One standard.
Orian Desk helps your agents. Orian Control runs your floor and QA. The Client Portal shows your clients the results.
01Orian Desk · for agents
A slim panel beside the softphone. Quiet until it helps.
One card at a time, always in the same place. Required disclosures come first, then answers.
Keyboard shortcuts, all remappable
- Show or collapse the railCtrlAltO
- Use the card, confirm the wrap-upEnter
- Dismiss the cardEsc
- Snooze for 1, 5 or 15 minutesCtrlAltS
- Search knowledgeCtrlAltK
- Ask the team lead for helpCtrlAltH
- Why am I seeing this?CtrlAltY
- Open pending wrap-upsCtrlAltW
On call · Collections · US
Steps
- Greeting
- Identity verified
- Mini-Miranda
- Payment arrangement
- Close
Answer
Hardship policy
“We can pause payments for up to 60 days, then set up a plan that fits your budget.”
Suggested
“I'm sorry to hear that. Let's start with a 60-day pause, then a smaller monthly plan after.”
Orian Desk · sample collections call
Ready for real floors
Network drops
Cards keep working. Wrap-ups sync when it's back.
New call or same call?
If it's unclear, Orian asks. One key answers.
Disclosure first
On outbound calls, nothing is transcribed until the disclosure is given.
Customer opts out
Orian stops listening and discards that call.
Busy PC
Orian switches to a lighter mode instead of slowing the softphone.
Headset changed
One clear message and one fix.
02Orian Control · for your team
Your floor, your playbooks, your servers.
Every screen is named after a job your team does. Click through the console below.
Floor · Team 4
Harbor Recovery · Collections US · 9 agents
Maya R.
04:12Payment arrangement
Arjun K.
00:48Mini-Miranda
Disclosure due
Joy P.
00:09Wrap-up
Diego M.
06:31Hardship
Asked for help
Thandi N.
01:02Verification
Priya S.
—Recovery break
Abuse shield · break approved
Carlo B.
07:44Close
Aisha V.
—Ready
Rahul D.
03:15Hardship
No agent emotion or stress indicators. Customer sentiment comes from words only.
Orian Control · sample team and data
Jobs measured in minutes.
Import a QA form or script from PDF, Excel or Word. Orian drafts the playbook, your QA lead reviews it, and you roll it out one team at a time.
- Set up a new programmeUnder 2 hours
- Change a playbookMinutes, with one-click rollback
- Connect a CRMUnder an hour
- Share results with a clientUnder 15 minutes
- Resolve a score disputeUnder 3 minutes
03Client Portal · for your clients
Results your client can check. Shared by you.
Scorecards, compliance coverage, trends and masked call excerpts for each programme. Off until you switch it on.
- Every rate shows how many calls it covers
- Signed reports the client can verify
- Your logo, client sign-in and a log of every view
- Clients approve regulated script wording in the portal
Harbor Recovery · Collections
Shared by Meridian CX · last 12 weeks
Verified good calls
91.8%
+6.4 pts vs baseline
QA coverage
97.8%
of handled calls
Compliance delivery
99.6%
required disclosures
Calls scored
48,212
this period
Verified good calls, weekly
Target 88%
Compliance coverage by rule
- Mini-Miranda delivered99.8%
- Right-party verification99.9%
- Validation notice cue99.1%
- Card data kept off the call100.0%
Evidence, shared by Meridian CX
Call A-2291 · 00:38 · “Before we go on: this is an attempt to collect a debt…”
Call A-2307 · 02:12 · “My date of birth is DOB (masked)”
04Connectors
Writes to the systems your clients already use.
Connectors run on your server, not the agent's PC. For a system without one, copy-out mode still removes the retyping.
CRM and helpdesk
- Salesforce
- HubSpot
- Microsoft Dynamics 365
- Zendesk
- ServiceNow
- Zoho CRM
- Freshdesk
Contact-centre platforms
- Genesys Cloud CX
- NICE CXone
- Five9
- Talkdesk
- Amazon Connect
Knowledge bases
- Zendesk Guide
- Confluence
- SharePoint
- ServiceNow KB
Alerts and export
- Slack
- Microsoft Teams
- Webhooks and REST
- CSV and S3
Sign-in and device management
- Entra ID and Active Directory
- SCIM
- Intune
- SCCM
- Group Policy
AI models
- Azure OpenAI
- Amazon Bedrock
- Google Vertex AI
- Models on your own servers
05Human and AI
One standard for every conversation, by people or AI.
Routine calls are moving to AI agents. Orian holds both to the client's standard.
Score your AI agents
Bot conversations are masked and scored on the same client form as your people.
Clean handoff from bots
When a bot transfers a call, the agent sees what the customer already said.
Practice before going live
New hires role-play with a simulated customer and get scored feedback.
One standard on every call. Proof for every client.
Bring your QA form. We'll show Orian on a live call, then plan a free 30-day pilot if it fits.